Frequently Asked Questions

Thank you for visiting our new online registration system! Following is some information about how to use this site. Please contact us be email or 276.656.0260 if you have any questions.

What is Augusoft?

How do I find what classes are available?

What if I do not find the class that I’m interested in?

How do I learn more about the classes?

How do I know if there is space available in the class?

If a class is full, can I be placed on a waiting list?

How do I find out the cost of the class?

How do I become a career credit student?

What if I was a career credit student previously?

What if I have already applied to the college as a credit student?

What if I forgot my username?

What if I forgot my password?

How do I update my profile or change my password?

How do I register online for career credit classes?

How do I track my class registrations?

How do I print my transcript?

How do I print a receipt?

How do I track my financial transactions?


 

What is Augusoft?

Augusoft’s core product Lumens is an enrollment management system designed for the workforce development and continuing education industry. Workforce, Economic and Community Development, a division of Patrick Henry Community College, is partnering with Augusoft to provide a more enjoyable, interactive marketing experience and convenient online registration system for our career credit students, i.e. the Workforce Enterprise System (WES).

   


How do I find what classes are available?

You may browse and search class offerings without having to sign in.
  • Click on “courses” on the menu bar to the left to browse by subject area.
  • Click on “search for class” in the upper right corner to search by class title.
  • Click on "search" on the menu bar to the left or “Advanced” in the upper right corner of the “courses” page to search by class title, instructor, a key word in the title or description, or by dates.
 


What if I do not find the class that I’m interested in?

If you have browsed our site and not found the class that you are interested in, we recommend using our ‘search engine’ to ensure the class is not available. Click on “search” on the left menu bar, type in a key word of the class you are interested in, and click on “Go”. If your search is still unsuccessful, you will be given the option to suggest a course. We also offer an array of online courses. Click on online education to learn more about these course offerings.

   


How do I learn more about the classes?

Full class schedule, description, location, instructor information, and cost can be accessed by clicking on the course title links.

   


How do I know if there is space available in the class?

As your browse our classes, listed under each class title is the total number of seats available and the total number of seats that are already filled.

   


If a class is full, can I be placed on a waiting list?

Yes. If a class is already filled, there will be a "Waiting List" button rather than an "Add to Cart" button to the right of the class listing. If you choose to be placed on a waiting list and a seat becomes available a staff member will contact you to see if you are still interested in taking the class and give you further instruction on how to register. Being on a waitlist does not ensure that you will get into the class. It is not a registration in the class.

   


How do I find out the cost of the class?

Click on the class title link to view tuition. Please check the detail information for your class to determine if a supply fee is required.

   


How do I become a career credit student?

If you are new to our site and would like to register for classes, you will need to set up a student profile. This is a one-time process that will provide you with your own personal, password-protected account and will allow you to register for classes, check your personal information, and track your class registrations and financial transactions.

To create a profile: Click on "sign in" on the left menu bar and click on “Create New Profile”. Complete the New Profile Form and click on “Submit” to complete the process. You will receive an e-mail confirmation of your username and password for future reference.

If you have set up an account on our site previously, please sign in using your Username and Password. If you have forgotten your username or password, you may use the ‘Forgot Username’ or ‘Forgot Password’ hyperlinks provided. For further assistance, please e-mail or call 276.656.0260.

   


What if I was a career credit student previously?

With the implementation of a new enrollment management system, if you are new to our system and have not created a student profile previously, you will need to ‘create a new profile’ to register for current classes.

   


What if I have already applied to the college as a credit student?

A separate process is required to register for career credit classes.

   


What if I forgot my username?

From the sign in sheet, click on the “Forgot your username?” link to the right of the username box. The link will take you to a username request form page. Simply enter your email address and identity verification answer, and your profile username will be emailed to you. If you do not know this information, please contact our registration staff at 276.656.0260 Monday-Friday between 8:00 a.m. and 5:00 p.m.

   


What if I forgot my password?

From the sign in sheet, click on the “Forgot your password?” link to the right of the password box. Simply enter your profile username and email address and a Password Reset will be sent to you. If you do not know this information, please contact our registration staff at 276.656.0260 Monday-Friday between 8:00 a.m. and 5:00 p.m.

   


How do I update my profile or change my password?

You may edit or update your student profile at any time. After signing in, access the link on the left menu bar entitled "my profile" to change any information. Click "Edit" at the top of the page. You may then edit any of your profile fields, including password. When you are finished with your edits, scroll to the bottom of the page and click "Submit".

   

How do I register online for career credit classes?
  • Browse the course offerings and click on "Add to Cart" to add a course to your shopping cart list.
     
  • If you’ve previously registered online for PHCC career credit courses, enter your username and password.
     
  • If this is your first time registering online for PHCC career credit courses, click on “Create a New Profile”.
     
  • When course selection is complete, click the "Checkout" button on the shopping cart list.
     
  • At the checkout screen, you must read and agree to the refund policy before you click the "Continue Checkout" button to complete your registration.
     
  • Payment is made through our secure electronic payment site with your credit card (we accept Visa, MasterCard, and Discover).
     
  • Print your receipt and course confirmation.
   


How do I track my class registrations?

You may view your class registrations at any time. After signing in, click on “Go to my dashboard” to view class meetings in the next 7 days. Access the link on the left menu bar entitled “current registrations” to view all your class registrations.

   


How do I print my transcript?

To print a current unofficial transcript of classes, sign in and select “my transcript” from the left menu bar. From the export link in the upper left corner, select the format you would like and print.

   


How do I print a receipt?

You may print a receipt at any time. After signing in, click on “my transactions” from the left menu bar and locate the class. Under “Action”, select “Print View” and print your receipt.

   


How do I track my financial transactions?

You may view your financial transactions at any time. After signing in, click on “my transactions” from the left menu bar to view your financial transactions.